Shipping policy

Last updated: October 20, 2026

Thank you for shopping with Odle. Each headband is handmade with care, and we aim to make your shopping experience as smooth and enjoyable as possible. This policy explains how we process and ship your orders, what delivery times to expect, and what happens if an issue arises.

Order Processing

We aim to process and dispatch orders as promptly as possible.

If your chosen headband is in stock, we will prepare your order for dispatch as soon as possible.

If a headband is out of stock, it will be handmade by me with care. Please allow a little extra time for your piece to be created before it is dispatched.

If your order requires additional production time, we will do our best to keep you informed.

Shipping Methods & Delivery Times

We currently ship within New Zealand and Australia.

Once your order has been dispatched, please allow approximately 3–5 days for delivery. Delivery times are estimates and may vary depending on your location, courier services, public holidays, weather conditions, or other circumstances beyond our control.

Please note that the delivery timeframe begins once your order has been dispatched, not when it is placed. Additional time may be required for headbands that need to be handmade before shipping.

Shipping Costs

Shipping costs are calculated at checkout and may vary depending on your delivery address and the shipping method available.

Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation by email. Tracking information will be provided where available.

Please note that tracking information may take some time to update after your order has been shipped.

Shipping Destinations

Odle currently ships within New Zealand and Australia.

If we expand our shipping destinations in the future, any additional delivery options and applicable charges will be displayed at checkout.

Address Accuracy

Please ensure that your shipping address and contact details are correct when placing your order.

If you notice an error, please contact us as soon as possible at hello.odle.nz@gmail.com. We will do our best to make any necessary changes before your order is dispatched, although changes cannot be guaranteed once processing has begun.

Lost, Damaged, or Delayed Orders

We take care when preparing and packaging every order. If your package arrives damaged, appears to be lost, or is significantly delayed, please contact us at hello.odle.nz@gmail.com with your order number and any relevant details.

We will do our best to help resolve the issue. Your rights under applicable New Zealand consumer law remain unaffected.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to accommodate your request before your order is dispatched. However, changes or cancellations may not be possible once your order has been shipped or your headband has already been made.

If an order is cancelled and a refund is applicable, it will be processed to the original payment method where possible.